Get In Touch

Contact us for any queries that you may have

Trading Hours

Mon: 09:30 - 17:00
Tues - Thurs: 09:30 - 18:00
Fri: 09:30 - 19:00
Sat: 09:30 - 19:00
Sun: 09:30 - 16:00

Contact Us

We will respond to you as soon as possible

Contact Us

We will respond to you as soon as possible

Faq's about

Orders

I’m Struggling to place an order on the website, what can I do?

We recommend checking your internet connection as slow speeds may affect the order process. Alternatively, please contact us via email (orders@houseofclouds.co.za) or telephone (0823779605) and we will try and assist you in placing an order.

Do I have to create an account to place an order?

No, orders can be placed without creating an account.

How do I know that my order has been placed successfully after payment?

An email will be sent to you confirming your order has been placed successfully.

Is there any other way to order besides the website?

Yes, visit our physical store at Edel Rd &, Atlas Rd, Beyers Park, Boksburg, 1459

Faq's About

Shipping

How much are your shipping charges?

We charge a Flat rate of R79 shipping to anywhere in the country, which is much cheaper than most online retailers.

How long will it take for my goods to get to me?

Usually, between 3 to 7 working days. Note that this is dependent on the courier company. However, if there are any unforeseen circumstances causing a delay you will be notified.

How can I track my order?

Once your order is placed, you will receive a tracking number and the name of the relevant courier that is being used to deliver your parcel. This tracking number can then be used to track your order on the courier’s website.

Does House of Clouds offer free shipping?

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I would like to come collect my order in person, is this possible?

Yes, it is. When placing an order, please select the “Collect from pick up point” option. The address of pickup isEdel Rd &, Atlas Rd, Beyers Park, Boksburg, 1459. (Note this is not the physical address of the Business). Once at the pickup point, kindly contact us on our telephone (0749000900).